Winter Storm Levels & 311 Response Center

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The Department of Public Works classifies storm conditions into Winter Storm Levels. Levels determine the required response timeframe for a given snowstorm. Based on the Storm Levels, it will be expected that all streets will be serviced with clearly defined response times.

Depending on the severity or level of the weather event it can take up to 48 hours to treat the streets with salt and/or calcium chloride after a snow/ice event.

Level 1 Event (1 – 3″): Crews have 24 hours after the storm has ended to treat streets.

Level 2 Event (3 – 6″): Crews have 32 hours after the storm has ended to treat streets.

Level 3 Event (6 – 10″): Crews have 48 hours after the storm has ended to treat streets.

Level 4 Event (> than 10″): Calls will not be taken until weather event drops to a Level 3 (6-10″).

Residents should contact the 311 Response Center if a street is not treated within the designated timeframe following a storm. The 311 response center is open 7 a.m. – 7 p.m. M-F for non-emergency concerns or inquiries, such as reports of downed trees or water main breaks.

Residents are reminded to visit the Snow Resource Center for all weather related information.

Click here to view the Snow Plow Tracker.

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